Locations

after you have signed up:

HOW TO MANAGE YOUR CSA SHARE & PLACE DELIVERY HOLDS:

THE ONLINE “FARMIGO PORTAL”

In ancient days of yore, when CSA members gave us paper checks that we xeroxed and then deposited at the bank, every change you wanted to make required a phone call to yours truly at the farm, and a complicated process of giving the team your special instructions.

No More! For better or for worse, we now use an online database specifically designed for CSAs called “Farmigo”.

You will log in to your account (using your CSA login and password – the one you used to purchase your share):

https://csa.farmigo.com/account/gardenofevefarm

In the PORTAL, you can do the following things:

·     Order add-ons from the “STORE” like extra vegetables, salsas, jams, and pickles the week of the share, till Tues night at midnight.

·     Pay any balance due using the “make a payment” function

·     Place a “Delivery Hold” if you need to skip a pick up due to vacation, work or whatever

·     Set your “Make-up Date” of when you want to get that share, that you put on hold – it can be a date you don’t normally pick up, or it can be double on a regular pick up date

·     Check your “next distribution date”, so you don’t have to ask the Farm!

HOW DO I PLACE A DELIVERY HOLD?

Once you’ve logged in to your account, select the “Delivery Hold” tab and enter either a single day or a date range that includes multiple dates that you would like to be on hold. Then simply save your changes!

Having put your share on hold, you must now schedule a make-up date. You should see a drop-down menu from which you can select a date for your make-up delivery. If you are a weekly CSA member, the date you choose will be one of your regularly scheduled pick ups and you will receive a double share on that delivery. If you are a bi-weekly CSA member, you may get a share delivered on one of your off-weeks or choose to get a double share on one of your delivery dates. To confirm the date of your next delivery, check the “Next Distribution Date” in the green Summary box in your account.

Here are the most important things to know about delivery holds:

1. The only way to place a delivery hold is online, by logging in to our web portal via your CSA account. You cannot place a hold by phone call or email to the farm or by telling your on-site distributor; the only way to put a hold on a week’s delivery is via the CSA website. No distribution volunteers, farmers or other staff at the farm will be able to place your delivery holds for you. Please do not ask them to do so.

2. The only way to reschedule your replacement CSA shares is through the online portal to your CSA account. For any share that you put on hold, you must reschedule a make-up date. If you are a weekly share member, this means you’ll get a double share on a week of your choosing. If you are a biweekly member, you can choose either to get a double share on a specific week of your choice or you can contact the farm by email with a preferred date for a make-up share on one of your “off-weeks.”

3. Rescheduled deliveries for this season must be used before the final share of the season in November. No refunds will be issued for unused CSA credits and unused make-up dates cannot be used as credit towards future seasons. Use them or lose them!

4. Members who miss CSA share pickups without placing a delivery hold through the online portal or who do not effectively place the hold on the website will not be compensated in any way for missed shares. Sorry! You can check your account to make sure it was saved after you place it. You have to follow the rules of the program for this to work!

5. Each member is allowed unlimited holds over the course of each season this year, but credit can NOT be carried past the end of this season.

6. Delivery holds must be placed by the Monday before the weekend you are putting on hold.

If you change your plans (or your mind) and want to remove delivery holds from your account, you will need to contact the farm at farmer@gardenofevefarm.com to remove the hold as well as to cancel any scheduled make-up deliveries.